All our products are shipped from our warehouse in Delhi, we use the services of a third-party delivery service provider namely, Shiprocket for shipping the orders placed by the users. We ship PAN India.

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• Shipment Time:

All delivery orders successfully received by us from the users, are usually dispatched within a period between 1 to 3 working days.

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• Shipping Cost:

We charge INR 70 per order delivery address within India.

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• Delivery Time:

We use Shiprocket as our third-party shipping service provider, which takes around a period of 3-10 working days for delivering orders in all parts of India, the estimated delivery date to your destination address of an item will be communicated to you after your successful payment. However, the delivery time is subject to change based on bad weather, transit time of carrier, destination address, or covid related restrictions, or any unforeseen circumstances.

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• Checking on order status and tracking

As soon as your order is shipped, you will receive an email notification from us which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available. If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at admin@tvishijewels.com with your name and order number, and we will look into it for you.

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• RTO/ Un-delivered shipment :

We are not liable for undelivered shipment or RTO (Return to origin) due to the wrong address/misinformation provided while placing an order or you are unavailable at the time of delivery. Refund will be processed (excluding the shipping charges) only once the shipment returns back to us. In case of re-shipping, shipping charges have to be borne by the customer.

If your delivery status shows delivered, and you have not received the product, please inform us within 24 hrs. of such status change by reaching out to our customer support. After 36 hrs. courier companies does not accept any POD dispute.

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• Risk of loss :

We or our delivery partners accept no liability where you provide an incorrect delivery address, phone number, pin code or where you fail to collect the products from the delivery address which you specified.